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Certification and Training

ISO 17020 2012 Consultancy and Training

ISO 17020
Contains requirements for the competence of bodies performing inspection and for the impartiality and consistency of their inspection activities.
Objective :
This International Standard has an objective of promoting confidence in bodies performing inspection.
  • Inspection bodies carry out assessments on behalf of private clients, their parent organizations, or authorities, with the objective of providing information about the conformity of inspected items with regulations, standards, specifications, inspection schemes or contracts. Inspection parameters include matters of quantity, quality, safety, fitness for purpose, and continued safety compliance of installations or systems in operation. The general requirements with which these bodies are required to comply in order that their services are accepted by clients and by supervisory authorities are harmonized in this International Standard.
  • This International Standard covers the activities of inspection bodies whose work can include the examination of materials, products, installations, plants, processes, work procedures or services, and the
    determination of their conformity with requirements and the subsequent reporting of results of these activities to clients and, when required, to authorities. Inspection can concern all stages during the lifetime
    of these items, including the design stage. Such work normally requires the exercise of professional judgement in performing inspection, in particular when assessing conformity with general requirements.
ISO 17020 2012 Consultancy and Training
Demonstrable independence of an inspection body can strengthen the confidence of the inspection body's clients with respect to the body's ability to
carry out inspection work with impartiality. 
Scope this International Standard contains requirements for the competence of bodies performing inspection and for the impartiality and consistency of their inspection activities.
Normative references
Terms and definitions
Inspection examination of a product, process, service or installation or their design and determination of its conformity with specific requirements or, on the basis of professional judgment, with general requirements.
Product result of a process.
Process set of interrelated or interacting activities which transforms inputs into outputs.
Service result of at least one activity necessarily performed at the interface between the supplier and the customer, which is generally intangible.
Inspection body that performs inspection. Note 1 to entry: An inspection body can be an organization, or part of an organization.
Inspection system rules, procedures, and management for carrying out inspection.
Inspection scheme inspection system to which the same specified requirements, specific rules and procedures apply.
Impartiality presence of objectivity.
Appeal request by the provider of the item of inspection to the inspection      body for reconsideration by that body of a decision it has made relating to that item.
Complaint expression of dissatisfaction, other than appeal, by any person or organization to an inspection body, relating to the activities of that body, where a response is expected. 
  • An ISO 17020 accredited inspection body has a definite advantage over competitors.
  • Establish confidence of management and clients on results as well as reports and enlarge client trust as well as
  • market share.
  • International recognition and credibility.
  • Comparative analysis of data as well as perfect record keeping.
  • Enhanced level of motivation, co–operation, workmanship and quality alertness including competence
  •  Enhanced effectiveness, productivity and efficiency in the overall Inspection bodies operation.
  • Give guidelines and better control for maintenance of tools, preservation of inspection records etc.
  • Greater control of procedures and activities throughout Inspection bodies.
  • Savings in terms of time and money due to decrease or removal of re–inspection / re–work etc.
  • Insurer provides lower premium to accredited organizations.